Becoming a Digital School Administrator
  • Home
    • Contents
  • About Me
    • Presenter >
      • ISTE Resources
    • Inspired by Connectivity
    • Projects
    • ShakenBakechat
  • Paperless Workflow
    • Google Forms
    • Online Staff Handbook
    • Doodle for Meetings
    • Google Sites
    • Evernote
    • Digital Signatures
    • Calendly
    • Google Cal To-Do
    • Google Docs - Kim Corbidge >
      • Google Docs - Theresa Stager
      • Google Docs - Larry Baker
      • Google Docs - Brent Coley
    • TopNotes
    • Linking PDF to Spreadsheet
    • Siri Reminders
    • Post-it® Plus
    • Pinterest
    • The Rocket Book
    • Digital Maintenance Tickets
    • Google Calendar Appointments
  • Communications
    • Internal Communications >
      • Flipping Meetings
      • Monday Memo
      • Screencastify
      • #PositiveSigns
      • Movenote.com
      • Google Slides
      • Emailing Tips
      • GroupMe
    • Stakeholder Communications >
      • Blogs
      • Live Streaming
      • Twitter
      • Flipgrid
      • Facebook
      • Smore
      • Instagram
      • TouchCast
      • Flickr Photostream
      • Remind
      • 180 Days of Photos
      • YouTube (stakeholders)
      • Podcasts for Stakeholders
  • Prof. Dev.
    • Podcasts
    • Twitter for PD
    • Voxer >
      • Blogs about Voxer
      • Voxer Groups
    • Flipped PD
    • EdCamps
    • YouTube
    • Books
    • ITunes U
    • Gamifying PD
    • Google Hangouts

Digitally Driven Maintenance Team

7/8/2017

0 Comments

 

It is possible that the the maintenance team is the most digitally operational team in the building. Besides using HVAC controls that can be operated by phone, most of the team's communication is app based.
​
Maintenance Request Tickets   
Two years ago our Maintenance Team. moved its ticket system from paper to digital. The advantages were that the requests became transparent, easier to track, and allowed a means for us to maintain a slow chat about particular maintenance issues among ourselves and effected parties without maintaining complicated email threads. After investigating options we adopted the same system used successfully by our I.T. team-- Zendesk.com

Conveniently staff can send cleaning, repair, and set up requests by email to Zendesk. Then I assign ticket responsibility to an team member. If we get a backlog I will call a meeting, but generally the work gets requested, assigned, completed very efficiently.

Picture
GroupMe
My communication with crew leaders is mainly through our smart phones. We were having communication issues, however because we were using both email and text messages. Unfortunately information was not being shared efficiently as we would neglect to "reply all" or include everyone on information that would benefit all. Consequently I asked our faculty which group text app they used for youth sports, girl scouts, family groups. I got lots of feedback and eleven different suggested app. The most votes went to GroupMe.  My maintenance group adopted it and we have had great success. We have also adopted protocols. Instead of me alone being texted when contractors are in the building or a team member is absent, we use GroupMe.
Picture
0 Comments

Your comment will be posted after it is approved.


Leave a Reply.

    Larry Baker

    Assoc Principal. ADE '09. Presents on PD, tech teams, admin tech. Moderator of iWizards. Founded Tech Talk at MHS. Love family, sports, cycling, music. @labcbaker

    Former blog: may be found Larry's Opinion Drive-thru 

    Archives

    February 2018
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016

    View my profile on LinkedIn

    Categories

    All

    RSS Feed

Proudly powered by Weebly