Digital Maintenance Tickets
Larry Baker - AP, Mercy High School, Farmington Hills, MI
Two years ago our Maintenance Team. moved its ticket system from paper to digital. The advantages were that the requests became transparent, easier to track, and allowed a means for us to maintain a slow chat about particular maintenance issues among ourselves and effected parties without maintaining complicated email threads. After investigating options we adopted the same system used successfully by our I.T. team-- Zendesk.com
Conveniently staff can send cleaning, repair, and set up requests by email to Zendesk. Then I assign ticket responsibility to an team member. If we get a backlog I will call a meeting, but generally the work gets requested, assigned, completed very efficiently.
Two years ago our Maintenance Team. moved its ticket system from paper to digital. The advantages were that the requests became transparent, easier to track, and allowed a means for us to maintain a slow chat about particular maintenance issues among ourselves and effected parties without maintaining complicated email threads. After investigating options we adopted the same system used successfully by our I.T. team-- Zendesk.com
Conveniently staff can send cleaning, repair, and set up requests by email to Zendesk. Then I assign ticket responsibility to an team member. If we get a backlog I will call a meeting, but generally the work gets requested, assigned, completed very efficiently.
